Shipping

  • Orders ship out within one week (unless otherwise noted).

  • We ship worldwide from our studio in Brooklyn, NY, USA.

  • Domestic orders generally ship via UPS and, in some cases, USPS.

  • International orders ship via UPS, USPS, or Global Post. Most small parcels (AllFlesh, Soundwich, t-shirts) are shipped using Global Post.

  • Please note: Import tax is handled by the receiver.

Pick-up (Brooklyn, New York)

  • We offer in person order pick-ups from our studio in Brooklyn, New York.

  • Please select “In Person Pick-up” from the shipping option during check out.

  • You’ll be provided with our contact information and can email us to coordinate a time to drop by. We are typically available weekdays 9-5pm for pick-up.

Returns

  • Returns are accepted if shipped back, with tracking, in new condition within 10 days of receipt.

  • We do not reimburse for return shipping.

  • Complete our contact form to share your return tracking info and arrange for a refund.

  • In the unlikely event that you receive an instrument that’s not working properly, please complete the contact form to arrange a solution.

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